India’s e-commerce market remains one of the world’s most compelling growth opportunities. Even after more than a decade of expansion, the sector continues to evolve rapidly. India’s e-commerce industry is valued at over $100 billion and continues to grow rapidly, underscoring the scale of opportunity still ahead.

Clicktech Retail Pvt. Ltd. (CRPL) operates at the forefront of India’s e-commerce transformation. As one of the country’s largest retail organizations and a key e-commerce partner for leading brands, Clicktech helps businesses scale online and reach consumers nationwide.

Since launching operations in 2022 and following the 2024 business transfer from Appario Retail Private Limited, the company has built a multi-category, technology-enabled retail enterprise grounded in operational excellence and long-term brand partnerships. Clicktech is a ₹20,000 crore+ organization, reflecting its rapid growth and leadership in India’s evolving e-commerce ecosystem, while continuing to build a resilient and scalable, customer-obsessed retail platform.

Our Scale at a Glance

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Experts and Growing

How We Enable Growth at Scale

Dedicated Category Managers

Single-point ownership for brand performance and growth.

Joint Business
Planning

Structured, collaborative planning aligned to shared goals.

Performance reporting & Dashboards

Clear visibility into sales, inventory, and key metrics.

Sale Event Management

End-to-end execution to drive traffic, conversions, and revenue.

Customer Trends & Pricing Intelligence

Data-led insights to stay aligned with demand and market movements.

Forecasting & Purchase Planning

Data-driven demand planning to maintain optimal inventory.

Inbound & Supply Coordination

Streamlined intake, scheduling, and fulfillment planning at scale.

Inventory Replication at Scale

Strategic replication across clusters to enable same-day and next-day delivery promises, reaching customers faster across regions.

Returns & Discrepancy Management

Centralized handling to reduce friction and operational delays.

Inventory Optimization

Controls ageing and supports consistent, high-availability fulfillment.

Payments & Reconciliations

Platform-native payment management with best-in-class settlement TATs.

Automated
Settlements

System-driven processes that simplify daily financial operations.

Working Capital
Support

Bill and invoice discounting options to support growing brands.

Dedicated Query Support

Faster resolution for payment and finance-related queries.

Self-Service Cataloging Tools

Easy creation and management of product listings.

Platform
Support

Hands-on assistance across marketplace workflows.

Training &
Enablement

Live sessions to build platform readiness and execution capability.

Live Query
Resolution

Real-time support from expert trainers.

On-Demand Learning Modules

Continuous access to reference materials and best practices.

Our Core Categories

Our Purpose is Simple and Enduring.

Enable Brands to Sell Better. Help Customers Buy Better.

Ready to Scale your Brand?

Work with a retail partner that understands marketplace complexity and helps you grow with consistency, reliability, and long-term focus.

Our Leadership

Raj Jain

Managing Director

Raj has built an extensive career across retail, consumer goods, media, consulting, and e-commerce, holding influential leadership roles in global and Indian organizations. He is the Managing Director of Clicktech Retail Pvt Ltd and has been actively driving its growth since 2022.

He founded Bounce Inc., a boutique consulting firm focused on India market entry, operational efficiency, and phygital transformation. Previously, he served as CEO of The Times of India Group and led Walmart’s entry into India through a joint venture with the Bharti Group.

Raj has also held leadership roles at Whirlpool Corporation and began his career at Hindustan Lever, bringing decades of cross-functional expertise. He has also served as Chairperson of AMCHAM and on the boards of ASCI and the HOPE Foundation and holds an engineering degree from Delhi College of Engineering and an Executive MBA from the Kellogg School of Business.

Our Investor

Clicktech Retail Private Limited is a wholly owned subsidiary of New Trends Commerce Private Limited. New Trends Commerce is part of the Poddar Group, with a majority shareholding of Clicktech Enterprises Private Limited (Poddar Group Entity) and a minority investment from Haverl LLC (Amazon Group Entity).

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